Re: I can’t ping my website
You can usually ping your website such as “ping mydomain.com’ which will reveal the IP address of your site and that the server is responding.
Unfortunately this can also be used by hackers to find potentially hackable sites and servers.
For this reason our firewalls block all ICMP PING requests.
Our multi domain hosting packages are perfect for clients who need to manage more than one website.
Most hosting providers only allow you to host one domain name with each hosting account. Our multi domain hosting accounts allow you to share the resources of your hosting account with other domains.
This in effect means you can host entirely separate websites without purchasing extra web hosting accounts.
For instance. If you have a web hosting account with 5GB webspace and your account supports up to 5 hosted domains, then you can share this resource between your domains by creating 5 totally separate websites with a webspace allowance of 1GB each. You do not need to split the resources equally.
Some applications require open_basedir to be “loosened” a little, if you are installing an application such as ClickCart Pro then the open_basedir will need to be changed so that the installation can create the required sub directories and then complete.
Let’s assume your domain name is domain.com (no such luck, I know!)
# vi /var/www/vhosts/domain.com/vhost.conf
Add the following lines:
<Directory /var/www/vhosts/domain.com/httpdocs>
php_admin_value open_basedir “/var/www/vhosts/domain.com”
php_admin_flag safe_mode off
</Directory>
Now we need to rebuild the apache configuration:
# /usr/local/psa/admin/sbin/websrvmng -u –vhost-name=domain.com
Job done, your open_basdir setting has been moved up one level (from /httpdocs to /) within your domain name sub folder.
Have you logged into WordPress and you get the message “WordPress update available, click here to upgrade”, you click “here”, wait and then the upgrade fails?
This is a common problem so we would like to post the solution for our clients:
1) Ensure that your FTP user is the owner of your WordPress install directory, this is most likely not the problem unless you have your own dedicated server and installed WordPress using root user.
2) Ensure that your WordPress directory has the correct permissions, it should be 755. This is the most probable problem. Change the permissions to 755 and then try the WordPress upgrade again.
If your FTP user is not the owner of your WordPress directory OR your WordPress directory has permissions other than 755, your WordPress install/upgrade will fail with the message “Could not copy file: /var/www/wordpress/wp-activate.php”.
As you are reading this, you are probably unaware of how easy it really is to install a web application such as WordPress. It really is just a few button clicks with Plesk.
Ok, so there are 15 items in the list – really, it would have taken you longer to read the list than to install WordPress. Install WordPress now and see how easy it is, you can just delete it afterwards – and that’s just as easy as pressing one button!
For more information about installing web applications see our Hosting FAQ entry “How to Install and Manage Web Applications” or, watch our short video “How to install a Web Application in Plesk”.