UKC

How do I connect my domain name to Yola?

To connect your domain name directly to Yola you will need to edit the DNS A record.

  • Login to the Domain Control Panel if your domain name is parked
  • Login to the Plesk Panel and click “DNS Settings” if your domain is hosted
  • Delete the WWW A record
  • Add a new WWW A record with the IP address 184.72.229.176
  • Save changes

Allow a few hours for the DNS to fully propagate, this change will connect your domain name directly to Yola.

Note: Yola may charge you for pointing to their DNS. Check with Yola first for any costs associated with pointing your domain name direct to their services.

Where is email data stored in Plesk?

Re: Where are emails and email files stored in Plesk?

Even though emails account for part of your web space usage, they are actually stored outside of your vhost document root.

You can find all email files here:

# ls -l /var/qmail/mailnames

Each directory relates to a specific POP box, the mailboxes are not grouped by domain or client account.

My domain has expired, can I renew it late?

Re: Forgot to renew domain name, domain past expiry date

Your domain names can be renewed up to 30 days after expiry. After this time, much depends on your domain name type.

For .UK domain names, you can often renew up to 90 days before the domain expires.

For non .UK domain names, the limit is 30 days before the registry take control and potentially auction it off to the highest bidder.

Always renew in good time to avoid accidental loss of your domain name.

How to Transfer a Domain Name to Another Provider

Move a domain to another registrar

A domain transfer changes the registrar, not the website or email service automatically

For a .uk domain, the usual transfer method is changing the registrar tag to the new provider’s IPS tag. For many global domains such as .com, unlock the domain and obtain its AuthInfo or EPP code. Keep DNS unchanged until you have planned any separate website or email move.

Manage My DomainChoose the transfer type
.UK DOMAINSChange IPS tagUse the gaining registrar’s exact tag
GLOBAL DOMAINSUnlock and use EPPTransfer rules and locks can apply
LIVE SERVICESPreserve DNSRegistrar transfer is not a content migration

How do you transfer the domain?

Domain typeTypical methodImportant checks
.uk family, including .co.ukAsk the gaining registrar for its IPS tag, then change the tag through the current registrarThe tag must be exact. Changing it normally does not add another registration year
Many generic domains, including .com and .netConfirm contact details, remove the transfer lock and obtain the AuthInfo or EPP code, then order the transfer with the gaining registrarInitial-registration, previous-transfer or registrant-change locks may prevent a transfer for a period
Other country-code domainsFollow the registry-specific process supplied by both registrarsEligibility, paperwork, expiry and transfer rules can differ substantially

Transfer-away checklist

1. Choose the new registrar

Open the destination account and obtain its exact instructions, IPS tag or transfer order.

2. Check the registrant record

Make sure the authorised holder and contact details are accurate before requesting credentials.

3. Record active services

Save current nameservers and DNS records, including website, mail and verification records.

4. Start the correct transfer

Change the .uk tag or use the generic-domain unlock and AuthInfo process.

Keep the website and email working

A registrar holds the domain registration. DNS directs the domain to website and email services. Hosting stores the website, while a mailbox provider stores and delivers email. These are connected services but they are not the same thing.

Keep nameservers unchanged

If the website and email will remain where they are, retain the current nameservers and DNS records at the new registrar.

Move services separately

If hosting or email will also move, prepare the destination first and schedule DNS changes after the data and mailboxes are ready.

Do not cancel too early

Keep old paid services active until the transfer and any migration have been tested from outside your account.

Domain transfer questions

Where do I request the transfer from UKC?

Sign in to the UKC account area, open Domains and manage the relevant name. If the required tag, lock or AuthInfo option is not available, contact support from the account and identify the domain without including passwords.

How long does a domain transfer take?

A .uk registrar-tag change and a generic-domain transfer use different processes. Completion time depends on the registry, registrar responses, locks and whether the supplied details are correct.

Will transferring the domain move my email?

No. Email remains where its DNS records point. Copying mailbox contents and changing mail records is a separate migration.

Can an expired domain be transferred?

Rules vary. Resolve expiry or recovery status before relying on a transfer, and ask both registrars what is permitted for that extension.

Can a registrar refuse a transfer?

Transfers can be blocked for defined reasons such as an applicable lock, a dispute, fraud concerns or registry rules. The registrar should explain the relevant reason and next step.

Need the tag, unlock or transfer code?

Start in the domain account, then ask support if the control is unavailable

Keep the request secure and preserve the active DNS records while the registrar changes.

Open My AccountContact Support

I’ve got my EPP code, now what do I do?

Re: What do I do with my EPP code?

If you are transferring your domain name away from UK Cheapest to another provider, simply provide this EPP code to your new domain registrar for them to complete the transfer process.

How long does it take the transfer-away to complete?

The EPP code is usually received within 24 hours however the complete transfer can take up to 7 days depending on your destination domain provider.