UKC

Who is responsible for backup of my data?

Re: Should I backup my data?

As a hosting service provider we naturally perform regular system backups of our servers in order to protect your data against catastrophic hardware or software failure on our servers.

Whilst these backups are required for our peace of mind, they do not replace your own backups. Our system backups are intended for catastrophic server failures only.

Reasons you should make your own backup:

  • Protect yourself from disgruntled employees
  • So that you can restore in the event your gets hacked
  • So you can restore in the event that you forget to renew your hosting account
  • To protect yourself from site editing errors
  • To protect yourself from malfunctioning CMS upgrades
  • Protect you from changes you make to your site
  • If your data is important, back it up

If the server crashes it’s our problem and we will do our best to use our in-house data and disaster recovery processes minimise and/or eliminate data loss.

If you lose data for any other reason other than server failure you will need your own backups in order to restore your data.

Why can’t I PING my website?

Re: I can’t ping my website

You can usually ping your website such as “ping mydomain.com’ which will reveal the IP address of your site and that the server is responding.

Unfortunately this can also be used by hackers to find potentially hackable sites and servers.

For this reason our firewalls block all ICMP PING requests.

What Is Multi-Domain Hosting?

Multi-domain web hosting

Multi-domain hosting lets one hosting plan run several separate websites

Each domain can have its own website, files, email addresses, SSL certificate and databases, while all sites share the storage and other limits of one hosting account. It is useful when one person or business manages several modest websites from one Plesk control panel.

Compare Hosting PlansChoose the right capacity
SEPARATE SITESOne accountManage them together in Plesk
SHARED LIMITSOne planStorage and resources are shared
BUILDER INCLUDEDSitejetIncluded with shared hosting

How does multi-domain hosting work?

One Plesk login

Add and manage permitted websites from Websites & Domains. Each domain has its own document root and settings.

Separate website content

A domain can use Sitejet, WordPress or uploaded files without displaying the content of another domain.

Shared account resources

All domains draw from the same plan allowance. A busy or badly configured site can affect the capacity available to the others.

Separate service settings

Configure SSL, PHP, databases, mailboxes and DNS per domain where the plan and service permit it.

How many websites can each UKC hosting plan run?

PlanWebsite capacityTypical fit
Micro Web+SSL1 websiteOne small website, landing page or test project
Basic Web+SSLUp to 3 websitesA main website plus a few small projects
Professional Web+SSLUp to 15 websitesSeveral business or client-managed sites
Unlimited Web+SSLUnlimited websites, subject to account limits and fair useA larger collection of websites managed in one account

Plan features and prices can change. Use the live hosting comparison and checkout as the current source of truth.

When is multi-domain hosting a good choice?

Good fit

You own the sites, want one control panel and can sensibly share one plan’s storage and resources.

Consider separate accounts

Different customers need isolated access, billing or risk boundaries, or one site is business-critical and resource-heavy.

Security still matters

Keep every application, theme and plugin updated. One compromised login or application can create risk for the account.

Back up each site

Use Plesk Backup Manager and keep suitable copies. UKC also takes daily server-side backups for recovery requests.

How do you add another domain in Plesk?

  1. 1
    Check your plan

    Confirm that another website slot and enough storage are available.

  2. 2
    Open Websites & Domains

    Sign in to Plesk on your assigned UKC server and choose Add Domain.

  3. 3
    Connect the domain

    Use the nameservers or DNS records shown for your hosting service.

  4. 4
    Build and secure it

    Publish with Sitejet, WordPress or files, then enable a valid SSL certificate and test email if used.

Multi-domain hosting questions

Does every domain get a separate control panel?

No. The domains are normally managed within the same Plesk subscription and login.

Can each domain have its own email?

Yes, subject to the plan’s mailbox allowance. Create addresses beneath the correct domain in Plesk.

Is Sitejet included for every hosted domain?

Sitejet is included with UKC shared hosting. Availability for a particular site is shown in its Plesk tools.

Can I upgrade later?

Yes. If you need more website slots, storage or mailboxes, review the current plans or ask support about an upgrade.

Host more than one website

Choose a plan with the website capacity you need

Allow room for files, databases, email and future growth, not just the number of domain names.

Compare Hosting PlansAsk UKC Support

How do I connect my domain name to Moonfruit?

To connect your domain name directly to Moonfruit you will need to edit the DNS A record.

  • Login to the Domain Control Panel if your domain is parked
  • Login to the Plesk Panel and click “DNS Settings” if your domain is hosted
  • Delete the WWW A record
  • Add a new WWW A record with the IP address 146.101.249.107
  • Save changes

Allow a few hours for the DNS to fully propagate, this change will connect your domain name directly to Moonfruit.com.