UKC

How do I upgrade to the latest hosting features?

Re: Upgrade features on Plesk to latest offering

The range of features on offer today may be more than when you purchased your account. There is no need to lose out. This is not a new customers only offer.

We are now offering more hosted domains on all accounts to new cutomers however if you are an existing customer, don’t worry – you can upgrade to the latest offering for free!

Here is what you need to do:

  • Look at the Hosting page for your plan current feature list
  • The multiple domain allowances have increased for all accounts
  • The database allowances have in some cases been reduced
  • Log a ticket with the Helpdesk asking for a “feature update”
  • Include your clientXXXXX Plesk login within the ticket for a fast upgrade
  • Your existing data will not be affected and will remain intact

If you provide the correct clientXXXXX ID and your domain name from the outset in your ticket, your upgrade may be completed within an hour. The ticket will be updated once the upgrade is complete.

Emails are not arriving to my Gmail.com account?

Re: Gmail email not arriving, email sent to gmail not arriving

If you are able to send email to some destinations but not to your Gmail.com and you do not get a bounce message email address then try the following:

  • Ensure that the email is no going to your Gmail.com junk folder
  • Ensure that you have an SPF record setup at the sending domain

If you are getting nothing arriving to your Gmail account and you are not getting a bounce and you have an SPF record set up then try this Google walkthrough: Google – Gmail emails not arriving

 

Cheap Web Hosting – How to use your web hosting account

Re: What to do with your new web hosting account

  1. Login to your Plesk Control Panel to gain access to all the features and resources provided with your account.
  2. Set up your first email address and start using email services with your domain
  3. Start collecting web visitor statistics and monitor visitors activity around your site
  4. Launch more sites with multi domain hosting to get the most from your web presence
  5. Install and Connect FileZilla FTP to upload files to your personal web space
  6. Install a Web Application such as WordPress and get a professional site online straight away

You are now well on the way to making the most of your new hosting account. For further information and advise search the knowledgebase or contact the Helpdesk.

How can I tell if PHP SOAP is installed?

Re: Is PHP SOAP installed? Which version of PHP SOAP do I have?

For dedicated servers, you can tell if PHP SOAP is installed by the running the following command on the console:

# php -i phpinfo | grep soap

The following outpout will confirm you have PHP SOAP installed:

soap
soap.wsdl_cache => 1 => 1
soap.wsdl_cache_dir => /tmp => /tmp
soap.wsdl_cache_enabled => 1 => 1
soap.wsdl_cache_limit => 5 => 5
soap.wsdl_cache_ttl => 86400 => 86400

If you have a shared hosting account and need PHP SOAP, simply contact the Helpdesk to arrange a transfer of your account to a suitable server.

How do I view visitor statistics on my hosting account?

Re: How to enable visitors stats collection in Plesk hosting

Your Plesk Hosting account now comes with 2 options for viewing detailed visitor and traffic statistics concerning your website.

1) AWStats – Get advanced graphical web, ftp or mail statistics
2) Webalizer – statistics for user agents (browsers) and referrers

Visitor statistics collection is not enabled by default. You need to enable this feature as follows:

Simply login to your Plesk Control Panel, select your domain name and click “Web Hosting Settings”, scroll down and select which statistics package you wish to use for this domain.

To be able to view your statistics directly from your domain name (eg. www.yourdomain.com/plesk-stat/webstat) ensure you have a tick in the box that says “(accessible via password protected directory ‘/plesk-stat/webstat/’ )”, this will allow external direct URL access via your FTP password.

Once enabled, your visitor stats will be compiled everyday at 0400 so do not expect to see anything straight away. Simply check the next day and your visitor stats and charts will be available.

For professional high level statistics and analysis we highly recommend using Google Analytics in your website code, you can set up a free account here:

http://www.google.co.uk/analytics