UKC

Why has my Helpdesk eSupport ticket been closed?

Your eSupport problem ticket will be closed if we have not received a response from you for at least 72 hours.

You may re-open the ticket if you still require assistance.

I no longer need my domain name, can I have a refund?

It is not possible to offer refunds on domain names, the registry currently does not allow domain names to be cancelled once registered.

Therefore your domain name is yours for as long as you registered or renewed it for.

For more information see this page:

https://www.uk-cheapest.co.uk/refunds.php

If you have any questions concerning refunds or order cancellations simply contact the HelpDesk.

I made a mistake on my domain name, can I cancel it?

If you have made an error in your actual domain name then it can not be cancelled unless we have been notified within 10 minutes of your order.

Domain Names can not be cancelled once registered, unfortunately the registrars do not allow this action to take place.

I could not add my Meta Tag Keywords when I made my order?

You may have expected to add your Meta Tags (keywords, Description, Title, etc) when you placed your order? This is in fact not required.

When the search engine bots visit your website that we submit for you, then they will index the Meta Tags that are included on your website at this time.

If you update your Tags at any point then the search engines should update your Tags when they next re-index your website.

I am unable to login to Sitebuilder

Re: Cannot login to Site Builder, Sitebuiler login doesn’t work, No access to Sitebuilder

First, if you have just ordered your Site Builder account please allow up to 24 hours for your Site Builder account details to arrive. They will arrive AFTER your domain name registration and hosting settings email.

Be sure that you are using the correct login details. Your sitebuilder username should begin with sb, for example: sb123456. If you may have misplaced your password, try submitting a Forgotten Password Request.

To be able to access the Site Builder, your computer needs to be connected to the Internet. There are no other special requirements as far as the Hardware aspect is concerned.

IMPORTANT – Browser & Firewall Settings:

  1. 1. Internet Zone Security settings: Should be set to Medium or lower
  2. 2. Internet Privacy settings: Should be set to Medium-high or lower
  3. 3. Enable Cookies

Try the following with Internet Explorer:

  1. In Internet Explorer got to Tools / Internet Options / Security click “Trusted Sites”. Take the tick out of “Require server verification https://” box at the bottom then hit the “Sites” button. Add “sitebuilder.uk-cheapest.co.uk” to the list.
  2. In Internet Explorer got to Tools / Internet Options / Privacy and set the level to “Low”
  3. In Internet Explorer got to Tools / Internet Options / Privacy and click “Edit” at the bottom right. Type “sitebuilder.uk-cheapest.co.uk” and click “allow”. This should allow cookies for the Site Builder.

If you are still unable to access the Website Builder, then we recommend that you try again after you disable your Firewall settings.

Common problems caused by misconfigured security/firewall software:

  • Cannot log in to Site Builder
  • Cannot preview my site
  • My site does not preview properly
  • Cannot upload images properly
  • Some Site Builder functions don’t work

Applications such as Norton Security / McAfee firewall are particularly problematic if not setup properly.