UKC, Author at UK-Cheapest.co.uk

Do I need to use the FTP Remote Folder details?

November 15, 2011November 15, 2010

If you have a hosting account with UK-Cheapest then your FTP upload details will include a remote folder path (or directory) which needs to be inserted into your FTP program. This remote folder is,

/httpdocs

This must be used in order for you to connect to the correct location in your webspace.

Files received into the wrong location by the server will be automatically dumped.

If you are using FrontPage to upload to your webspace then you must use FTP and so you will still need the remote folder path for FTP FrontPage uploads.

I have uploaded files to my webspace but can not view them?

November 18, 2011November 15, 2010

As soon as you upload files to your webspace they are available on the internet, there is no delay in these becoming visible.

The most common reasons that you would not be able to view uploaded files are as below,

You have uploaded the files into an incorrect location. Check your upload settings to ensure they are correct.
Your computer is displaying to you cached information which it has stored on its hard drive in order to load the page quicker. You need to clear these cached files, try Clearing your Browser Cache.
Your domain name is parked and not pointing to your web hosting server

If I purchase a Site Builder do I also need Hosting?

November 15, 2011November 15, 2010

If you purchase a Site Builder account, then you will also need webspace as this is where the site that you create will reside.

Often only Budget Hosting is required when you have a Site Builder account.

What is my Site Builder username?

November 15, 2011November 15, 2010

If you have a Site Builder account with UK-Cheapest then your username will be of the following format,

sb*****

Replace ***** with your account/order number (not your invoice number)

What is my SMTP outgoing email server?

December 20, 2011November 15, 2010

If you host with UK-Cheapest then already set up on your account for you is an SMTP Outgoing email server address of the following format,

mail.yourdomain.com

Replace yourdomain.com with your actual domain name.

However, some ISPs will not allow you to use your own SMTP server through their internet connection. In these cases they should allow you to therefore use their own smtp server which they provide to you.

If they will not allow this either, then you will need to contact them to remove the block they have placed on you using your own smtp server. See Which SMTP Server should I use?

Known companies that often block include BT and AOL, it appears that Nildram allow you to use your own server.