UKC

I am unable to login to Sitebuilder

Re: Cannot login to Site Builder, Sitebuiler login doesn’t work, No access to Sitebuilder

First, if you have just ordered your Site Builder account please allow up to 24 hours for your Site Builder account details to arrive. They will arrive AFTER your domain name registration and hosting settings email.

Be sure that you are using the correct login details. Your sitebuilder username should begin with sb, for example: sb123456. If you may have misplaced your password, try submitting a Forgotten Password Request.

To be able to access the Site Builder, your computer needs to be connected to the Internet. There are no other special requirements as far as the Hardware aspect is concerned.

IMPORTANT – Browser & Firewall Settings:

  1. 1. Internet Zone Security settings: Should be set to Medium or lower
  2. 2. Internet Privacy settings: Should be set to Medium-high or lower
  3. 3. Enable Cookies

Try the following with Internet Explorer:

  1. In Internet Explorer got to Tools / Internet Options / Security click “Trusted Sites”. Take the tick out of “Require server verification https://” box at the bottom then hit the “Sites” button. Add “sitebuilder.uk-cheapest.co.uk” to the list.
  2. In Internet Explorer got to Tools / Internet Options / Privacy and set the level to “Low”
  3. In Internet Explorer got to Tools / Internet Options / Privacy and click “Edit” at the bottom right. Type “sitebuilder.uk-cheapest.co.uk” and click “allow”. This should allow cookies for the Site Builder.

If you are still unable to access the Website Builder, then we recommend that you try again after you disable your Firewall settings.

Common problems caused by misconfigured security/firewall software:

  • Cannot log in to Site Builder
  • Cannot preview my site
  • My site does not preview properly
  • Cannot upload images properly
  • Some Site Builder functions don’t work

Applications such as Norton Security / McAfee firewall are particularly problematic if not setup properly.

My personal details are showing on my domain name, can I remove them?

Your personal details such as home address, telephone number can be hidden from .uk domains by using the Nominet WHOIS opt out. This is available to all individuals who register a domain name as long as it is not business use.

Your personal details cannot be hidden from any other extension such as .com, .net, .org.

If you have a .uk domain name and wich to activate the WHOIS opt out facility simply login to your Domain Control Panel and update the WHOIS opt-out status to Enabled.

What are the restrictions on cancelling my hosting account?

Your hosting account can be cancelled at any time however the 30 day money back guarantee is only valid for the first 30 days. After that period, you would not be refunded your hosting fee if you decided to change hosting provider.

If you purchased a domain name from us with the hosting package the domain part of your order is not refundable, this is due to the fact that domains cannot be unregistered.

For more information see this page:

https://www.uk-cheapest.co.uk/refunds.php

If you have any questions concerning refunds or order cancellations simply contact the HelpDesk.

Do I have webmail on my account?

All hosting accounts have webmail active on the account.

For Plesk accounts, access AtMail as follows:

http://webmail.yourdomainname.com

Any POP email account set-up will be able to receive webmail.