UKC

How often is Hosting due for renewal?

You will begin to receive renewal notices 28 days before your hosting account expires. This will continue until the day of expiry. At this point your account will be suspended.

Following the next 7 days your account will be entirely removed from our servers.

Please ensure you always keep your email address up to date with us, otherwise you will not receive the renewal reminder.

Is the Site Builder charge a one-off cost?

The Site Builder purchase is a annual fee, of course you are not forced to renew the service if you do not wish to do so. We will send out your renewal email prior to expiry of your services.

Your service will not auto-renew upon its due date, if you do not wish to renew, simply select the cancel option within the renewal email to stop further renewal reminders.

You will not lose time by renewing early, and so you may also select the renew now option to renew via a different card.

If you later choose to renew your account after it has expired, then the renewal will start from the date that renewal was actually due, not the date of renewal.

It is advised to renew your services prior to the day that your service expires, otherwise if for some reason you do not renew on that day then your service will be deleted the next day!

If you later decide that you wish to purchase the Site Builder again, then there is no way to import your current site back into the Site Builder.

Please ensure you always keep your email address up to date with us, otherwise you will not receive renewal reminders.

How can I log in to my domain name control panel (DCP)?

If your domain name is registered with UK-Cheapest and has not expired or been transferred, then you have the ability to login to your domain control panel.
If you do not have your domain login details, then click cancel on the page above, and follow the links to be able to have the login details emailed out again.
Remember you must enter the email address that was used when the order was placed, and this is the email address the login details will be sent to.
Please note that the Safari browser will not operate the login screen, please use Internet Explorer or another alternative instead.

I updated my nameservers but my domain is not working?

When you update your domain nameservers it will take up to 72 hours for these nameservers to be recognised across the global internet.
If your domain name still does not work after this time, then you should check that your web host has given you the correct nameservers for your domain name, and that they have set up your domain on their servers.
Categories DNS

Can we phone you back for support?

We are not able to telephone you back in relation to support for your account or sales questions.

You should always submit a ticket via our eSupport or speak to us on Live Support in order to contact us.