UKC

How can I get rid of the Plesk favicon?

So you have just chosen your new favicon, or even painstakingly created it using the latest .ICO file creator. The file size is correct, your friends and family love it – great! – now it’s time to make it live!

So, you go ahead and upload your favicon.ico file, you edit your web pages to point directly to it. Yet, when you visit your website, the Plesk favicon is still there? In fact, no matter what you do, you can only see the Plesk favicon!

This, is a local browser caching issue. You will find that if you visit your site from another PC which never visited your Plesk default homepage that your new super duper custom favicon will work perfectly.

Clear your browser cache and temporary internet files, perform a system reboot and that should do the trick.

How can I use Homepage builder with a hosted domain?

The parked domain name homepage builder service is a fairly basic web site builder that enables you to build up to 3 web pages using one of the 8 preset style templates provided.

The Homepage builder whilst easy to use, can be useful if you need to get a simple site up fast. Usually our hosting clients prefer to build their own websites using Dreamweaver or Webplus thus negating the need to use the domain Homepage builder.

If you primarily purchased hosting so that you could use the email facilities (webmail, SMTP, POP, IMAP etc) but would prefer to use the domain Homepage Builder for your website, simply follow the instructions below – or ask the Helpdesk to make the following single DNS change on your behalf:

  • Log in to your Web Hosting Account using your ClientXXXXX username
  • Click on “DNS Settings” icon
  • Select the “A” record that looks like “yourdomainname.co.uk. A 81.95.158.106“. The IP address will differ according to your server. This is usually the third DNS record in the list – but not always!
  • Where it says “Enter IP Address”, overwrite the existing IP with the Homepage builder IP address.
  • Type “66.98.136.44” (the Homepage builder IP address) and click “Ok”.
  • Hit “Update” to save your DNS changes. Hit “Revert” to cancel your changes.
  • Allow up to 24 hours for the new DNS to propagate.

If you ever wish to disconnect your hosting account from the Homepage builder and reconnect it to your FTP webspace, simply change the IP address back to that as listed with your regular hosted DNS records.

How can I upgrade from Ensim to Plesk?

We are now using the award winning Plesk Control Panel for all new hosting accounts, although there are still many clients that prefer the Ensim interface – there are many reasons why you should upgrade.

Plesk has many advantages over Ensim including many additional features, PHP 5.x, mySql 5.x, AtMail Webmail, better SPAM protection, single click installation of popular web applications such as WordPress, Joomla, Drupal. Additionally, our Plesk servers provide a fully PCI Compliant Web Hosting solution – all at no additional cost. That’s right, the upgrade from Ensim to Plesk is absolutely FREE!

Advantages of moving to Plesk

  • PHP 5.x and mySql 5.x
  • Multi-domain hosting support
  • Single click installation of latest web apps (Drupal, Joomla, WordPress, Magento)
  • Better SPAM protection
  • Higher performance and security
  • Super looking, easy to use control panel
  • No extra cost to get these geat features!

Things to consider

If you are using Ensim, and would like to move to Plesk then we have some good news – we can do this for you at no cost! You will receive all the benefits of our new Plesk servers however there are some issues to consider:

  • Ensim and Plesk backups are not interchangeble.
  • We cannot move your web site, emails or anything else from the old account.
  • You will be responsible for re-uploading your web site and data.
  • Your Plesk Hosting account will be setup just like a brand new account.

How to proceed

  • Make sure you have a backup copy of your website and emails
  • Remember – your Ensim account will be completely deleted
  • Your Plesk account will be set up as a brand new account
  • Ready to proceed?
  • Contact the Helpdesk and request a ‘FREE sameday upgrade to Plesk’

How can I delete files that are owned by Apache?

You have full control of all files within your webspace however if you use an application such as WordPress or Joomla to install templates, you will find that the files and directories created are owned by the Apache user.

This is not a problem in itself – until you try to delete the files and directories when clearing up unwanted downloads.

You will need to change the file permissions of the Apache files and directories to that of your FTP user and then proceed to delete them. If you have problems doing this, we can do this for you, contact the Helpdesk and ask for the Apache files and directories to be removed. Do tell us which directories you want us to delete though!

To permanently fix the problem, ask the Helpdesk to set your PHP to run as a FastCGI module (instead of Apache), this will prevent any further Apache ownership issues. This does not delete any existing Apache files. Running PHP as FastCGI has no other effect other than increased performance and better file ownership.

Categories FTP

My email is not working I cannot send/receive emails

Are you having problems sending or receiving email using your POP based email client such as Microsoft Outlook or Windows Mail?

Before the Helpdesk can investigate further, please use the following guide to resolve 99% of all email client problems.

We know you have already performed many checks but this guide will help identify the problem faster by ironing out the most common email client configuration problems.

Verifying basic domain email functionality using Webmail

  1. Do you get the Webmail login prompt when you go to http://webmail.yourdomain.co.uk? If not, there is a problem with your domain name, nameservers or hosting account. Contact the Helpdesk immediately.
  2. Have you setup a Mailbox? If not, go to Setting up your First Mailbox
  3. Can you send and receive email using Webmail? eg. webmail.yourdomain.co.uk? If not, double check your Mailbox username and password. If you cannot login it is a problem with your Username or Password.
  4. If you can send and receive email using your Mailbox with Webmail then we now know the problem is related to your email client eg: Microsoft Outlook or Windows Mail. Investigate further below.

Incoming mail problems using your email Client

Are you having problems receiving email? If you can receive email in Webmail but not in your Email Client then we know that the problem is related to one of the following:

  1. Verify your basic Email client setup using the Windows Mail set up guide.
  2. Your incoming mail server (POP server) is incorrect. It should be in the format: mail.yourdomain.co.uk
  3. Your mailbox name is wrong. It should be in the format: prefix@yourdomain.co.uk
  4. Your mailbox password is wrong. You need to use the same password as you would for webmail.
  5. You have SSL enabled in your email client, this has to be disabled/unchecked. (see here)
  6. If you are still stuck, contact the Helpdesk providing details such as your domain name, your mailbox name, your mailbox password and a copy of your Email Client account settings page.

Outgoing mail problems using your email Client

Are you having problems sending email? If you can send email in Webmail but not in your Email Client then we know that the problem is to do with the following:

  1. Verify your basic Email client setup using the Windows Mail setup guide.
  2. Your outgoing mail server (SMTP server) is incorrect. See SMTP Server Help for best server to use.
  3. Your POP mailbox name is wrong. It should be in the format: prefix@yourdomain.co.uk
  4. Your mailbox password is wrong. You need to use the same password as you would for webmail.
  5. You have SSL enabled in your email client, this has to be disabled/unchecked. (see here)
  6. Your IP address is blocked in the Spam lists. You will see this in the error message reported by your client. Plesk contact the Helpdesk with the exact error message so we can investigate further.

If you are still stuck, contact the Helpdesk providing details such as your domain name, your mailbox name, your mailbox password and a copy of your Email Client account settings and an exact copy of your error message.

See other related guides: