What is 2FA?
Two-Factor Authentication (2FA) adds an extra layer of security to your account. Instead of just a password, you also need a one-time security code to log in.
Why Do I Need 2FA?
Passwords alone can be stolen or guessed. 2FA makes it much harder for hackers to access your account, even if they know your password.
How to Set Up Email 2FA (First-Time Login)
Since this is your first time logging in, you will be asked to set up Email 2FA.
- Log in to your account using your email and password.
- You will be redirected to the Security Settings page.
- Click Enable Two-Factor Authentication.
- A 6-digit code will be sent to your registered email.
- Enter the code to confirm your 2FA setup.
- Done! Your account is now protected.
How to Use Email 2FA (Ongoing Logins)
Every time you log in, you will:
- Enter your email and password as usual.
- Check your email for a 6-digit 2FA code.
- Enter the code on the login page.
- Access granted!
⚠️ Tip: If you don’t see the email, check your Spam/Junk folder.
Need Help?
❓ Q1: “I Didn’t Receive the 2FA Code in My Email. What Should I Do?”
A: If your 2FA email hasn’t arrived, try these steps:
- ✅ Check your Spam/Junk folder.
- ✅ Wait a few minutes, then request a new code.
- ✅ Ensure your email account is working properly and not full.
- ✅ If you still don’t receive it, contact support to verify your email address.
❓ Q2: “My Google Authenticator App is Not Working. How Can I Fix It?”
A: If your Google Authenticator codes are incorrect or not appearing, try:
- ✅ Sync your phone’s time (Settings → Date & Time → Enable “Automatic Time”).
- ✅ If the app was deleted, reinstall it and restore from your backup code.
- ✅ If you lost access completely, contact support to reset your 2FA settings.
❓ Q3: “I Lost My Phone and Can’t Access My 2FA. What Now?”
A: If your phone is lost or broken:
- ✅ Use your backup codes (provided when setting up 2FA).
- ✅ If Email 2FA is enabled, request a new login code via email.
- ✅ If you have no access at all, contact support for verification and reset.
❓ Q4: “Why is My 2FA Code Incorrect?”
A: If your 2FA code isn’t working:
- ✅ Enter a new code quickly before it expires.
- ✅ Sync your phone’s time and date settings.
- ✅ Double-check that you are using the correct 2FA method (Google Authenticator vs. Email 2FA).
- ✅ If the issue continues, reset 2FA and set it up again.
❓ Q5: “I Enabled 2FA but Now I Can’t Log In at All!”
A: If you’re completely locked out:
- ✅ Use the password reset option to regain access.
- ✅ If you set up Email 2FA, request a new code via email.
- ✅ If all else fails, contact support to reset your 2FA after verifying your identity.
🔒 Final Tip: Always Keep a Backup!
To avoid future issues:
- ✅ Save your backup codes when setting up 2FA.
- ✅ Use a password manager to securely store credentials.
- ✅ Enable Email 2FA as a fallback in case you lose access to Google Authenticator.
🚀 2FA adds an extra layer of security, and with these solutions, you’ll always have access to your account! 🔐😊
Still Need Help?
If you have any issues logging in, contact our support team.
🔒 Stay secure – 2FA keeps your account safe! 🚀