Scheduled for weekend 27/28 June 2015
We have been unable to satisfactorily bring MICROLITE12 up to the level of reliability that we require as a minimum due to an inherent hardware fault that we have not been able to successfully isolate.
With this in mind, we have decided to replace all of the hardware completely – including the storage units.
During the weekend 27/28 June, we will be migrating all client data from the current hardware (5.77.60.36) to completely new hardware (5.77.60.166).
There will be no downtime for your web sites or email services. We will switch the new server into production only after it has passed our comprehensive data migration and validation testing.
Notice: Please refrain from making significant changes to your web site during this period. The migration of the data will take many hours. We request that you put off any changes until the upgrade is complete to avoid an inconsistent transfer of your site data.
Thank you for your patience,
Colin @ Level III Team
We are pleased to announce that your services on MICROLITE12.com have been fully migrated to new hardware. You do not need to do anything, the new service and Panel is already active and applied to your account.
Original Announcement: https://www.uk-cheapest.co.uk/support/emergency-hardware-replacement-microlite12-com/
If you connect to your service remotely using the direct IP address 5.77.60.36 then note that this IP has now changed to 5.77.60.166.
The migration of the data took an extended period of time as scheduled. If you have made extensive changes to your account or data during the migration period you may find that some of those changes have not been copied across. Submit a ticket to the helpdesk stating your MICROLITE12 Plesk username and request your account is remigrated. We will re-migrate all accounts with priority (Monday) and they will update your account/data as it stood at 07:00 today.
If you experience any problems regarding this migration please contact the Helpdesk and ask for your ticket to be escalated to the Migrations Team. The old hardware will be available for the next 7 days.
Kind Regards,
Tech Support @ UK Cheapest
https://www.uk-cheapest.co.uk